Service
When documents do not explain an event, people who know the situation may hold relevant information. We obtain and assess human information, considering actual access to knowledge, motivation and the possibility of independent corroboration.
In an internal matter, records may omit conversations, informal arrangements and actual roles. A person may withhold information, shape an account or repeat someone else’s opinion. An account does not become a finding merely because it was provided.
The scope follows the question and the material available.
Before contact, we assess whether the person could know what matters. Familiarity with a setting is not the same as direct knowledge.
We assess whether cooperation is possible, on what terms and with what risks.
Operational psychology informs our assessment of the person’s circumstances, dependencies and omissions.
We assess source reliability separately from the credibility of each piece of information and seek independent confirmation.
An assessment of human information that distinguishes the source’s reliability from confidence in individual claims. An uncorroborated account may be unsuitable as a basis for a decision.
We agree the form of the deliverable and the scope of recommendations before work begins. The outcome includes limitations and questions that remain unresolved.
