Service
When documents do not explain an event, the knowledge of people involved may matter. We help prepare and structure conversations and assess the resulting accounts: the person's actual access to knowledge, their motivation and the possibility of independent corroboration.
In an internal matter, records may omit conversations, informal arrangements and actual roles. A person may withhold information, shape an account or repeat someone else’s opinion. An account does not become a finding merely because it was provided.
The scope follows the question and the material available.
Before contact, we assess whether the person could know what matters. Familiarity with a setting is not the same as direct knowledge.
We define the purpose, scope, legal basis and record of the conversation. Participation is voluntary, and the conversation must respect the person's rights.
We consider the person's circumstances, dependencies and omissions, because they shape the account.
We assess the person's reliability separately from the credibility of each piece of information and seek independent confirmation.
An assessment of each account that distinguishes the person's reliability from confidence in individual claims. An uncorroborated account may be unsuitable as a basis for a decision.
We agree the form of the deliverable and the scope of recommendations before work begins. The outcome includes limitations and questions that remain unresolved.
