Level I
Recognising influence
Understand how pressure and trust can affect a decision.
Outcome
You can recognise indications of manipulation and the need to verify a request.
Entry requirements
Experience of everyday interaction with people; no psychology background is required.
Audience and competency scope
- Who it is for
- Staff and those managing contact with people outside the organisation.
- Competencies developed
- Recognise signs of improper influence
- Identify situations requiring further verification
- Areas covered
- Social influence; responsibility for information.
- Nature of the work
- A practical introduction linked to professional use.
Level certification
Assessment format: A knowledge check and analysis of supplied communications, recognising influence mechanisms and choosing a safe verification approach.
After passing: ProSentinel Academy / Social engineering / Level I
